Shipping Policy

Last updated: 19th October 2026

Shipping Costs

 

Shipping charges are set by our suppliers and vary depending on the products purchased. Shipping costs will be calculated at checkout where possible. Where products from multiple suppliers are ordered, separate shipping charges may apply.

Orders containing products from different suppliers may arrive in separate deliveries.

 

Estimated Delivery Times

 

Delivery times depend on the products ordered and their manufacturing requirements.

  • Accessories: Dispatched the next working day, with delivery typically taking 3–5 days.
  • Standard Custom-Fit Earplugs: Typically 2–4 weeks from when the supplier or manufacturer has received and processed your ear impressions.
  • Custom In-Ear Monitors (IEMs): Typically 3–5 weeks from when the supplier or manufacturer has received and processed your ear impressions.

These are estimated timescales, not guaranteed delivery dates. Delays may occur due to supplier availability, manufacturing requirements or shipping arrangements.

 

International Delivery

 

International delivery is available to selected destinations.

Shipping charges are additional and depend on the destination, products ordered and the relevant supplier's shipping arrangements. As costs vary, we will confirm the applicable shipping charges based on your delivery address after your order has been placed.

We will contact you to confirm the international shipping cost before proceeding with your order. Any additional shipping charges will require your agreement before payment is taken for those charges or the order is dispatched.

International orders may also be subject to customs duties, import taxes and other fees imposed by the destination country. These charges are the customer's responsibility and are not included in our product prices or shipping costs.

 

Custom-Made Products

 

Custom-fit earplugs and in-ear monitors are manufactured specifically for you and require additional production time.

Manufacturing lead times begin once the relevant supplier or manufacturer has received and processed your ear impressions and has the information required to proceed with production.

If your impressions are delayed, unsuitable or require further information, this may extend the estimated delivery time.

Once your order has been completed and dispatched, tracking information will be provided where available.

 

Orders Containing Products from Multiple Suppliers

 

We work with several specialist manufacturers, each with its own shipping arrangements, costs and production times.

If your order contains products from multiple suppliers:

  • Shipping charges may apply separately to each supplier's products.
  • Products may be dispatched at different times and arrive in separate deliveries.
  • Each supplier's manufacturing and delivery times will apply to their respective products.

Your order may therefore arrive in multiple parcels rather than as a single delivery.

 

Need Help?

 

If you have any questions about shipping costs, international delivery or the progress of a custom order, please contact the Bristol Ear Health team. We'll be happy to help.